The Central Management Team of Community Care Partners dedicates itself to supporting our 4 Affiliated Partners in serving over 5,000 MassHealth Members in partnership with 14 Accountable Care Organizations/Managed Care Organizations. The Central Management Team provides the infrastructure needed to ensure the complexities of the program are managed efficiently and effectively across all partners. The Team drives the following centralized functions: Partner and ACO relations; Strategy, Quality, Program Services, Operations, and Analytics/Reporting.
Team Members
Mike Tuplin, Director of Operations
Mike fulfills the role of the Director of Operations for Community Care Partners. Mike holds a Master’s in Business Administration with Healthcare concentration from Cambridge College (formerly the New England College of Business). Mike’s work in the human services field spans over a decade, beginning at the direct care level with Vinfen’s southeast area congregate sites and progressing through various management roles within the company.
At the start of the CP program in 2018, Mike took the role of Team Leader for CCP’s Boston area Vinfen team and helped to launch the program in partnership with Community Care Partners working with both the BH and LTSS C programs. In August of 2020, Mike joined the Community Care Partners team in his current role. Since that time, Mike has focused his efforts on operational projects aimed at streamlining internal and external communication processes and developing intake systems.
Jen Hicks, Director of Quality
Jen Hicks heads up CCP’s Quality Department. Jen started her work in the non-profit sector at the Italian Home for Children as an Assistant Behavioral Clinician as part of MassHealth’s CBHI initiative. Jen moved into the role of Operations Manager at the Italian Home for Children where she managed external relations, developed strategic plans for program expansion, oversaw the department budget, and directed staff hiring and onboarding. Joining CCP in March 2020, Jen has built Community Care Partners’ quality department from the ground up; her work encompasses the areas of quality, strategy, and risk.
Felipe Quinones, Director of Reporting & Analytics
Felipe joined the Community Care Partners team in July 2022 and is currently the Director of Reporting. He received his Master’s in Business Analytics with a concentration in Big Data from UMass Boston. Felipe’s interests include data engineering, machine learning and application of artificial intelligence within business at the intersection of healthcare and human services. Felipe has over 15 years of experience within health and human services where he has held various roles spanning from direct care to management and administration. Prior to joining CCP Felipe provided administrative oversight and leadership to DDS and Mass Health funded day programs where he leveraged technology and analytics to facilitate opportunities for improvement and support data driven decision making
As the Director of Reporting at CCP, Felipe manages the development and implementation of data and reporting systems. He focuses on integrating internal and external source data to provide operational, quality and performance insights for both internal and external stakeholders. Felipe is looking forward to contributing towards improved outcomes in population health and value-based care through data and analytics.